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Exchange & Refund Policy

We make every effort to ensure that you will be fully satisfied by each and every purchase that you make with us.

We do understand that sometimes for whatever reason you may wish to return or exchange your goods.  

RETURNS:

We have structured our returns policy to be very flexible allowing you to shop with confidence knowing that we will work with you to ensure complete satisfaction in all of your dealings with us.  

You are welcome to return or exchange an item that you have bought from us provided that:

- the item has not been worn, is in a saleable condition, in full packaging, with tags attached, and you have kept your proof of purchase.

- item must be returned within 14 days of date of purchase.  

- Return postage to us is not refundable.  We recommend you use a tracked service to return the item to us to ensure it reaches us safely.  We will not be held responsible for items that don't arrive back to us when items haven't been tracked.

-  Refunds are not available on sale items.

- Our refund policy is offered in addition to any rights you may have under the New Zealand Consumer Law.

Please email us at [email protected] to discuss where to return your item to. 

EXCHANGES:

You are welcome to exchange the size of any product you buy at our online store by returning to us.  

- Please email first to check that we have the item in stock or are able to get it in for you.

- Return postage to us is at your expense.  We recommend you use a tracked service to return the item to us to ensure it reaches us safely.  We will not be held responsibility for items that don't arrive back to us when items haven't been tracked.  

Please email us at [email protected] to discuss where to return your item to.

FAULTY ITEMS:

We inspect every item to ensure that products meet our high expectations.  However if you do receive a product that is faulty, please contact us immediately so we can arrange a free return delivery and exchange or refund.